Upazila Public Health Engineering office ,Lakshmipur

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Sequential No.	Name of the service provider office	Name of service	Officer in charge / employee	Methods of service delivery (In short)	Time required to receive the service	Necessary fees / taxes / incidental expenses	Relevant laws / Rules / Policies	Get specific services Next if failed Remedial Officer
A	B	C	D	E	F	G	H	I
1	Office of the Assistant Engineer	Establish safe water sources	Assistant Engineer (Public Health) / Deputy Assistant Engineer (Public Health)	People have to apply to the Upazila Chairman / UP Chairman. Applications are forwarded to the Assistant Engineer (Public Health). After receiving the application received through the Upazila Chairman / UP Chairman, the draft list was prepared and presented to the Union Site Selection Committee. After the approval of the Union Site Selection Committee, after final approval in the Upazila Watson Committee, the final list was provided to the contractor as per the government allocation. The work of installing tube wells is completed by supplying goods as per the list provided.	Within 3 months of issuance of work order	Supportive contributions made by beneficiaries 1. Shallow Tube Well - 1000 / - 2. Taranalkoop-1500 / -3. Ring Well - 2000 / - 4. Deep Tube-7000 / - 5. PSF = 3000 / - . SST = 1500 /	1. National Safe Water Supply and Sanitation Policy-1998 2. National Arsenic Policy and Implementation Plan (NAMIP-2004) 3. Water Quality Standard for Bangladesh	District level executive engineer
2	Office of the Assistant Engineer	Water quality test	Assistant Engineer (Public Health) / Deputy Assistant Engineer (Public Health)	Apply along with Assistant Engineer (Public Health) for water quality test.Upon receipt of application, on-site inspection by Deputy Assistant Engineer / Tubewell MechanicThe samples are collected and sent to the regional test center. The sample was examined and a report was sent to the upazila.The said report is provided to the applicant.	Approximately 18-23 days	Field Test Insect - Free and 50 / - - 1500 / - for Laboratory Test. (For each parameter)	1. National Arsenic Elimination Policy and Implementation Plan (NAMIP-2004) 2।Water Quality Standard for Bangladesh.	District level executive engineer
3	Office of the Assistant Engineer	Free distribution of sanitation materials	Assistant Engineer (Public Health) / Deputy Assistant Engineer (Public Health)	The people of the upazila applied to the concerned UP chairman for obtaining sanitation materials.The Upazila Chairman sends the received applications to the Assistant Engineer.Sanitation materials are distributed free of cost among the extremely poor as per the list received through the Union Parishad subject to allocation.	Approximately 80-90 days	Free	1. National Safe Water Supply and Sanitation Policy-1998 2. National Sanitation Strategy Paper-2005	District level executive engineer
4	Office of the Assistant Engineer	Tubewell repair	Tube well mechanic	Sending the concerned tube well mechanic for repair and providing technical assistance after receiving the complaint regarding repair of government tube well.In this case people have to apply to the Upazila Chairman / UP Chairman. Applications are forwarded to the Assistant Engineer (Public Health).Go directly to the tube well for mechanical repair as per the application received through the Upazila Chairman / UP ChairmanAnd repairs tube wells subject to availability of goods.	Approximately 30-45 working days	Necessary parts have to be purchased / the price of the parts has to be paid.	1. National Safe Water Supply and Sanitation Policy-1998	Assistant Engineer
5	Office of the Assistant Engineer	Sale of sanitation materials (ring-slabs)	Office Assistant cum Computer Typist (CCT)	Anyone can go to the Upazila Public Health Engineering Department and purchase the sanitation material (ring-slab) as long as the government fixes the price.	Approximately 1-2 hours on working days	Ring -150 / - each Slabs -200 / - each	Order of the Department of Ring-Slab Sales	Assistant Engineer
6	Office of the Assistant Engineer	Emergency services	1. Assistant Engineer 2. Deputy Assistant Engineer 3. Tube well mechanic	In case of emergency (flood, cyclone damage), safe water and sanitation are provided on an emergency basis as per government guidelines.	On an emergency basis in case of emergency	Free	As per the instructions of the department	District level executive engineer
7	Office of the Assistant Engineer	Training	1. Assistant Engineer 2. Deputy Assistant Engineer	Trainers are provided in the training organized by local government, non-governmental organizations, entrepreneurs.In addition, yard meetings, union council meetings, etc. are organized to raise awareness among the people about safe water and sanitation.	Within approximately 10-15 working days	Free	Rules of the Department	District level executive engineer